Enterprise AI Chatbot System
Custom RAG-backed conversational AI chatbot for Web and WhatsApp, enabling automated customer service and instant inquiry resolution.
Client
OmniRetail & Global Services
Duration
3 Months
Services
AI Chatbot
Platform
Web & Cloud
The Challenge
The client was overwhelmed by thousands of customer inquiries daily across their website and WhatsApp channels. Human agents were spending 80% of their time manually answering repetitive questions about order tracking, product specs, and return policies.
Our Solution
Maruf Tech engineered an enterprise AI Chatbot powered by Retrieval-Augmented Generation (RAG) and Pinecone vector search. The chatbot seamlessly connects with Meta's WhatsApp Business API and custom web widgets to provide instant, context-aware answers with verified document citations.
Key Results
88% autonomous resolution rate of routine support tickets
Instant response times under 1 second across Web & WhatsApp
Reduced customer support operating expenses by 65%
Increased user satisfaction CSAT score from 3.2 to 4.8 / 5.0
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